Book your El Nido island trip in three simple steps

Guest-Initiated Cancellation

• 24 hours before the tour: Refund allowed, minus transaction fees.
• Less than 24 hours before the tour: No refund.
• No-show on tour day: No refund.

Rescheduling by Guest

One reschedule is allowed, subject to availability. Prices may change based on season or tour availability.

Weather-Related Cancellations (Force Majeure)

If the tour is cancelled due to a Coast Guard advisory or LGU safety advisory, guests may choose:

• Full refund Reschedule to another date

Boat or Operator-Initiated Cancellation

If the agency cancels for operational reasons (boat issues, safety, staff emergency):

• Guests receive a 100% refund or may choose to rebook.

Partial Refunds (Activity Restrictions)

If certain stops are closed due to weather or LGU order, but the tour proceeds:

• No full refund
• A partial refund may be given only when a fee was charged specifically for the restricted site, such as a lagoon fee.

Refund Processing Time

Refunds are processed within 3–7 business days, depending on the bank or e-wallet provider.

Non-Refundable Items

• ETDF or government-collected fees
• Add-ons already used (kayak rental, gear rental, etc.)
• Payment processing charges

No Arrival by 9:00 AM = No-Show

• Guests who do not arrive at the meet-up point by 9:00 AM are automatically marked as no-show.
• No-show guests are not eligible for refunds or rescheduling.

Advance Rescheduling (Day Before Tour)

• Guests may reschedule at least 1 day before the tour date, subject to availability.
• Requests made on the day before the tour must follow the 10:00 PM cut-off rule.

One-Time Free Rescheduling

• Guests are allowed one (1) free reschedule, provided the request is made up to 10:00 PM the night before.
• Additional rescheduling may incur fees.

Rescheduling Due to Health or Personal Reasons

• Health or personal reasons still follow the 10:00 PM cut-off unless supported by emergency medical documentation.
• Approval is at the operator’s discretion.

Late Arrival Policy

• Guests arriving after 9:00 AM will not be accommodated for safety and operational reasons.
• The boat cannot delay departure beyond the allowed time due to Coast Guard and LGU operational limits.

Group Bookings

• For group bookings, late or absent individuals will be treated as no-shows, and the tour will proceed with the guests who are present.
• Rescheduling applies to the entire booking, not to individual guests.

Weather-Related Exceptions

If rescheduling is required due to a Coast Guard advisory or operator decision, the 10:00 PM rule does not apply, and guests may choose to rebook or request a refund.

Communication Requirement

• Guests must notify the agency by call, SMS, or chat if they need to reschedule.
• Messages sent after 10:00 PM will be recorded but not accepted for same-day rebooking.